Refund policy

RETURN & REFUND POLICY

Thank you for shopping with TwinBook.

TwinBook primarily sells digital e-books, PDF study materials and educational resources. Since our products are digital, the following refund policy applies.

DIGITAL PRODUCTS

Due to the nature of digital products, all purchases are generally non-refundable once the e-book or PDF has been delivered or accessed.

Please carefully check the product title, edition, description and other product details before completing your purchase.

REFUNDS MAY BE CONSIDERED IF:

• You were charged for an order but did not receive the purchased digital product.
• The delivered file is technically corrupted or cannot be opened.
• You received a different digital product from the one you purchased.
• A technical issue on our side prevents you from accessing your purchased product.

For eligible issues, please contact us within 48 hours of your purchase.

HOW TO REQUEST SUPPORT

Please email us at:

twingelnora@gmail.com

When contacting us, please provide:

• Order Number
• Name used during purchase
• Email address used for the order
• Product name
• Description of the issue
• Screenshot of the issue, if applicable

Our team will review your request and provide appropriate assistance.

CONTACT

TwinBook
Email: twingelnora@gmail.com